FAQ
Find help with accounts, job applications, hiring and verification. Search below or open a question.

Practical connections for Uganda’s working community.
13 answers available
Do I need a corporate CV to join?
Getting startedNo. You can build a practical worker profile around your trade, skills, experience, location and availability. Describe what you can do clearly.
Which account should I create?
Getting startedChoose Worker if you want to find work and apply for jobs. Choose Employer if you want to post vacancies and manage applicants.
How do I apply for a job?
ApplicationsSign in to your Worker account, open a published job and use its application form. Explain briefly why your skills match the work.
Where can I see my applications?
ApplicationsOpen your dashboard after signing in. Your applications and their current statuses are shown there.
Does applying guarantee a job?
ApplicationsNo. The employer reviews applications and decides whom to shortlist or hire. Confirm the role and arrangements before accepting work.
Why is my job not visible immediately?
HiringNew vacancies start in the moderation queue. An administrator must publish the job before workers can apply. Closed, paused, archived and expired vacancies are not shown as open jobs.
How do I shortlist or hire someone?
HiringOpen your Employer dashboard and find the applicant. Use the status selector to record a shortlist, hiring decision or rejection.
Can I close a filled vacancy?
HiringYes. In your Employer dashboard, use Close on a published vacancy when you are no longer recruiting.
What does a verified badge mean?
VerificationThe platform team has marked the account as checked. It is not a guarantee of employment, payment or future conduct. Contact the team to ask about verification.
I cannot sign in. What should I do?
Account accessCheck your email and password first. If you still need help, contact support. The team can provide a private one-time password-setting link after checking the account request.
How does the password-setting link work?
Account accessThe private link expires after 30 minutes and can be used once. Do not share it. If it expires, ask the support team for a new one.
Someone has asked me to pay to secure a job. What should I do?
SafetyDo not pay an individual to guarantee a listed job. Keep the relevant messages and submit a safety report so the platform team can review the concern.
Will a contact-form message send an automatic email or SMS?
SupportThe form records your enquiry for the team. Automatic email and SMS delivery are not connected. Keep the reference shown after sending your message.
Still need help?
Send your question to the support queue or report a platform safety concern.
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